Title: Dover Street Market New York seeks eCommerce Intern
Date: 2017-11-08 22:30:17

is looking for eCommerce Intern


New York,
New York, United States

November 08, 2017

Contribute to the growth of the E-SHOP business by providing excellent customer service, ensuring timely launch of new merchandise, and collaborating on new business ideas. This is an eCommerce-focused internship that will expand your knowledge of managing an online store, including exposure to customer service, merchandising, and operations.

Requirements

Microsoft Office Suite proficiency
Excellent communication skills

Responsibilities

•Provide excellent customer service for DSMNY E-SHOP
Manage incoming E-SHOP and office phone calls
Follow-up on E-SHOP inquiries via email and phone
Process daily E-SHOP returns
Communicate customer service trends and needs with the E-SHOP team

•Coordinate with warehouse and shipping provider
Manage ongoing shipping inquiries including following-up on customer orders, missing packages, customs inquiries, and returns
Coordinate cancellations and order amendments

•Participate in DSMNY E-SHOP product launches
Partner with E-SHOP team to determine needs for upcoming launches

•Partner with E-SHOP team on special projects
Participate in seasonal change over, as needed
Complete various assigned projects to improve the E-SHOP experience

•Additional administrative needs
Assist the office team as needed with various tasks related to DSMNY and merchandising needs
Receive and log incoming deliveries

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