Audio and Visual – Entertainment Services Technician

SeaWorld San Antonio
San Antonio, TX 78251


Jeremy Pancoast




Audio and Visual – Entertainment Services Technician


Entertainment Services is seeking Technicians with an eagerness to learn and grow professionally. Our team welcomes positive, forward thinking professionals with respect for the work, their fellow employees, and the animals that make SeaWorld a unique and special place to work. As a team we work together to provide an environment for growth professionally in the theatrical field. Entertainment Services supports the technical needs of SeaWorld Entertainment with the true reward coming from the guests, more specifically the look of amazement as experienced through the eyes of a small child as they experience the wonders of our wildlife. 

Primary Purpose: 
Responsible for daily show operations and ongoing installation, troubleshooting, maintenance and repair of all Entertainment and Park wide technical systems, specific to the above area posted. 

Basic Qualifications: 

  • Must be 18 years in all safety critical positions.
  • High School Diploma or equivalent required.
  • Must be physically capable of working at heights (catwalks, boom lifts, man lifts, etc.)., lifting 50 lbs or more, and working comfortably around water.
  • Must be willing to walk and stand for long periods of time in extreme weather conditions.
  • Must be willing to work a flexible schedule that includes weekdays, weekends, evenings and holidays
  • Must be able to multitask while maintaining a positive attitude to ensure excellent guest service.
  • Ability to obtain a SWSA driver’s license in order to operate SWSA vehicles.
  • Basic knowledge of tools related to the entertainment industry (i.e. screwdrivers, cordless drills, hand saws and wrenches).
  • Knowledge of basic theatrical lighting and familiarity with electrics.
  • Must have a want to grow as an individual as well as a member of our Entertainment Services team. Making use of available training, resources and opportunities throughout your career to develop and continue to grow professionally.

Preferred Qualifications: 

  • Minimum One (1) year of professional experience as an Entertainment Technician or equivalent work experience.
  • Knowledge of basic rigging, electrical practices such signal distribution, soldering, wiring connection points on cables and installation of temporary and architectural audio systems.
  • Knowledge and experience in operating audio consoles such as Midas and Yamaha as well as utilizing Shure and Sennheiser Microphones and PSM Units.
  • Experience in performing maintenance on audio speakers, crossovers, amplifiers such as JBL Harmon, QSC, Crown, and QSC Q-Sys Systems
  • Working knowledge of programming and operating digital audio distribution systems such as QSC Q-Sys and Alcorn McBride.
  • Knowledge of advanced tools related to the entertainment industry, i.e. reciprocating saw, soldering iron, drill press and circuit checkers.
  • Experience or have equivalent work experience operating and maintaining multiple venues simultaneously throughout a seasonal atmosphere.
  • Shows fellow employees respect and in turn is respected among their peers.

Daily Job Function: 

  • Perform entertainment service technical duties and responsibilities at a general level of proficiency with an understanding and demonstration of basic theatrical technical skills.
  • Troubleshoot needed maintenance and make minor repairs on sound systems, audio speakers and other audio video components or other technical equipment.
  • Support Park wide events with install, operation and strike of audio/visual/lighting systems as needed.
  • Perform daily venue specific maintenance, operation, start-up and shut-down procedures, to include, operating audio board comfortable with live mixing, HDTV studio camera’s, and switchers. Specific needs vary by venue.
  • Perform warehouse prep and maintenance and other behind the scene duties for entertainment shows and/or events.
  • Perform all duties as directed by leadership for the good of the department and park.
  • Communicate with fellow technicians to share necessary schedule changes, show changes, and other details pertaining to daily operational duties.
  • Work as part of a team to increase productivity while providing excellent guest service.
  • Responsible for guest, personal and animal safety by bringing potentially dangerous situations to the attention of the leadership.
  • Maintain park cleanliness, maintenance and safety standards through all assigned tasks.
  • Consistently demonstrate courteous and professional behavior in all work aspects with all team members and guests. Demonstrating respect for their fellow employees, performers and animals.
  • Develop a professional approach to the career and function as a team member showing consideration, tolerance, cooperation, reliability and the ability to accept criticism.
  • Practice safety as it pertains to SEA Best Practices and Rigging Standards and all other relevant industry guidelines. Safe work habits including, but not limited to, the use of personal protective equipment, pass a respirator fit test, lifting and reporting of unsafe situations.
  • Adhere to all SeaWorld and departmental policies.
  • Develops an awareness of guest satisfaction with the SeaWorld product.


February 1, 2017 – December 31, 2017




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